Thursday, December 16, 2021
Square Enix has announced that it's pulling Final Fantasy XIV from sale, due to persistent server issues causing lengthy waiting times for players queuing to get into the game. The overloaded servers and extensive waits to login and play, come off the back of the launch of Endwalker, the game's latest expansion.
"Players are currently experiencing extremely long wait times due to the dense concentration of play hours which far exceed our server capacity, especially during the peak times, and so we have decided to temporarily suspend the sale and delivery of Final Fantasy XIV Starter Edition and Complete Edition,” FF XIV director and producer Naoki Yoshida declared via a blog post on the game's official site (via VGC).
“These temporary suspensions will be phased in over the next few days as we work with our retail partners,” Yoshida added. “We will be coordinating with them as swiftly as possible, but please bear in mind that this will be a gradual process.” He added that new advertisements for the game will also be suspended, where possible, and that the game's temporary removal from sale applies to both digital and physical versions.
Anyone playing the Free Trial version of Final Fantasy XIV will also be restricted to logging in only late at night and early in the morning, and any new Free Trial registrations will be put on hold until the server issues have been addressed. With players being given a week of free game time, these further problems have prompted Square Enix to now gift players a further 14 days of free time, for a total of 21 free days of play.
“We are aware that the long waiting times to log into the game are preventing players from playing, and for this, we sincerely apologise,” Yoshida continued. “In response to this, we recently granted 7 days of game time, but now we will also be granting an additional 14 days.”
Final Fantasy XIV: Endwalker launched for PlayStation 5, PlayStation 4, and PC on 7th December, with early access for anyone who pre-ordered. If you're planning to jump into the expansion anytime soon, you might want to hold off for now.