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Golden key issue


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I'm having a lot of trouble trying to get golden keys for BL3 on my PS5.


I use to have a PS4 version (disk) a while ago, but bought it again when I got my PS5 last month.


Trying to redeem codes to get a golden key for the trophy, but no luck.   Putting codes into BL3 itself wont work, and codes entered into the shift website seems to take it, but doesn't get the keys over to my account.

Can anyone help?

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