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Old 12-04-2009, 03:35 AM   #1
morphingryno
 
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Default PS3 Errors And Solutions


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This thread will have the following
1. PS3 error codes and solutions.
2. DLNA (Media Server) errors
2. Other serious ps3 errors and solutions.

1. PS3 error codes and solutions

Error Code Tool

80710102 - Issue connecting online
Go to Settings<Network Settings in your XMB and change both the primary and secondary DNS to 4.2.2.1, and if that does not work set everything to automatic.

80010514 - Issue reading disc
If you get this error if you ever want your PS3 to read disc ever again you will have to send it into Sony for warranty, and if it is out of warranty you will have to pay 150.00 for them to fix it.
IMPORTANT: Before sending it in do a full system backup, restore the system, and deactivate your PSN account.

80029564 - Can't install Playstation Network download content
Redownload the content you are trying to install, and try again.

80130203 - Connection has timed out
Open the following ports.
SCEA Game Servers
TCP Ports: 80, 443, 5223, and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070
PlayStationŽNetwork
TCP Ports: 80, 443, 5223
UDP Ports: 3478, 3479, 3658

80710092 - Issue connecting online
Go to Settings < Network Setting < Media Servers in your XMB and set to off.

80710101 - Issue connecting online
Turn off PS3, Turn off Router, Turn off Modem.
Let stand for a minute
Turn on Modem - wait for it to come to a ready status, Turn on Router - wait for it to come to a ready status, Turn on PS3
If above does not work change to the public primary and secondary DNS which is 4.2.2.1
If none of these work, contact your ISP.

80710102 - Issue connecting online
See above error.

80710723 - Network Server Timeout
Open the following ports.
SCEA Game Servers
TCP Ports: 80, 443, 5223, and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070
PlayStationŽNetwork
TCP Ports: 80, 443, 5223
UDP Ports: 3478, 3479, 3658
if this does not work reboot your router
if that fails wait 30 minutes and try again

80028EA5 - Issue connecting online
See above error.

8002A548 - Issue connecting to Playstation Network
If you see this error, your connection has been dropped, and all you have to do is sign back in.

8002AD23 - Issue connecting to Playstation Network
See above error.

8002F147 - Issue updating the PS3 system software
The message "press X to restart system is displayed", do what it say and immediatly do a hard reset while it is searching for the update, and enter the recovery menu, insert storage media or a USB device and redownload the update by selecting option 6.

8002F994 - Issue updating the PS3 system software
Use storage media or a USB device to get the update.

8002F997 - Issue updating the PS3 system software
Backup / Format your HDD and reinstall the update.

8013013E - Can't conect online
Reenter WEP / WPA key.

8013030F - Unable to detect access point
Power cyle modem / router.

807101FF - Problems with the host name of the PS3 system
Go to Settings<Network Settings in your XMB and change both the primary and secondary DNS to 4.2.2.1.
80710B23 - Network Server Timeout
Go to network settings and set the MTU to 1492

80710D23 - Network Server Timeout
Wait a few hours and sign back in.

80028A07 - Cannot add a Friiend to your block list
Delete the person from your friends list and then add them to your block list.

8002A227 - 30+ day ban
Call Sony and try to get them to unban your account.

8002292D - Unable to sync trophies
Try to sync again in a few minutes.

80710102
DNS Error Most of the time this error can be resolved by simply, with resetting the network settings.

8002F994
To many D/Ls just w8 a while and try again

8001050B
Will not play demos off HDD, when Blu-ray is in etc. try it over again, then take blu-ray out, if doesn’t work restart machine

8002b241
DVI has no audio

80028EA5
Unknown well if we don’t know what it is then how can we solve it

80029023
Exchanging Key Information exchange has timed out Try again, reset network settings

80029024
The attempt to obtain an IP address has timed out same as above

80029564
Downloaded Game will not install

8002F997
Can not update XMB firmware

8003051E
Game will not Save

80031150
System Settings Fail to Save – Possible Blue Screen “Setting information is corrupted. Press the x button to repair and restore default”

80130203
PS3 connects to internet but not to network usually means that the required ports are not open to connect to store but PS3 can connect to internet.
Go to your router settings via computer, and open ports

80710092
“An error has occurred. you’ve been signed out from the ps network”

80710102
PS3 Cannot connect to the router with current IP information Try rebooting your router

80710541
The connection to the server timed out.

80710B23
PS3 Network is Down or PS3 Network is too busy to respond look at 8002F994

80710D23
Turn the PS3 off for a bit (30 minutes give or take) with the power toggle (not standby mode).

80029024
Cannot Obtain an IP address network settings

80028EA5
Unknown User cannot connect to PS3 network Sony told the user to send the machine in

8002b241
DVI has no audio

8002F997
Trying to Update the Firmware, copying to a file and installing from a USB drive failed”. copy file back to USB again

80710016
Playstation Network is down.

8013013E
WEP Key error change WEP key to all numbers (on router homepage) and try again, or switch to WPA.
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Last edited by morphingryno; 10-10-2010 at 07:05 AM.
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Old 12-04-2009, 03:36 AM   #2
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8071053D
contact your ISP and get them to open the following ports
SCEA Game Servers
TCP Ports: 80, 443, 5223, and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070
PlayStationŽNetwork
TCP Ports: 80, 443, 5223
UDP Ports: 3478, 3479, 3658

8013030F
SSID Broadcasting possibly off. Check Router Page

80410A0B
Internal PSP error, hardware fault. Send back to be replaced/fixed.

80710102
DNS Error; No DNS server available.

8013030
System Error due to failed update download

80010001
Major Error , Game ability stopped

80010014
Has to do with downloading from the PSN, When you have bought a game and this error occurs, please go to your “recently downloaded/purchases” to download it first try.

80010017
Can’t start Blu-ray Game

80010036
An error occured during the delete operation error.

80010510
Will not play hard drive games – Cause unknown

80010514
Disc error detected. Retrying operation.

80010516
An error occured during the start operation; PS One game swapped using the eject function and then play pressed quickly, PS One game inserted again

80029023
Exchanging Key Information exchange has timed out

80029024
Cannot Obtain an IP address.

80029513
Copyright Violation when attempting to install game.

80029564
Downloaded Game will not install – Cause unknown

80029945
Can’t playback burn BD-R movie

80030920
An error occurred during the copy operation. The file may be corrupt or there isnt enough memory. Try copying data from original source.

80031150
System Settings Fail to Save – Possible Blue Screen “Setting information is corrupted.Press the x button to repair and restore default”

80031601
Error Creating Account

80130203
PS3 connects to internet but not to network – Typically means that the required ports are not open to connect to store but PS3 can connect to internet. Try opening ports , TCP port: 80, 443, 5223 and UDP port: 3478, 3479, 3658. or add Ps3 to DMZ

80410418
DNS Error

80710016
Playstation Network is down.

80710092
“An error has occured. you’ve been signed out from the ps network” – (connection dropped?)

80710101
Connection error

80710102
PS3 Cannot connect to the router with current IP information – Try rebooting your router

80710541
The connection to the server timed out.

80710723
Possible Port Error – Try opening ports , TCP port: 80, 443, 5223 and UDP port: 3478, 3479, 3658. or add Ps3 to DMZ

81019002
Error copying saves from location A to location B not open to connect to store but PS3 can connect to internet.

8001050B
Will not play demo hard drive games, when blu-ray disc is inserted – Cause unknown

8001050D
An error occured during the start operation; PS3 game swapped using the eject function and then play pressed quickly – PS3 game inserted again

80028EA5
Unknown – User cannot connect to PS3 network. Sony told the user to send the machine in.

80028EA6
Connection error , Possible Proxy error power cord. Then shut off your modem/router, for about 5 mintues, then turn the modem back up first and let it sync, then turn the router back on(if using one) and let it sycn. Reconnect your power cable and flip the back swtich up again. Then make a new network connnection.

80028F10
Go to Display Settings then HDMI (or whatever your connection is) and choose Automactic, not Custom. I always had it on Custom before. Seems when you choose Automatic it allows the PS3 to select 50hz which is what you need for PAL games that don’t support 60hz.

80028F17
PS2 disc Boot Error , An error occured during the start operation; PS2 game swapped using the eject function and then play pressed quickly – Backup ps2 game inserted again (ps3rips)

80028F18
PS2 Disc Error, unsupported disc; eg. Utility discs, BB discs, IQ Remix game etc. ode).

80028F19
PS2 Disc Error , fsck; the internal PS2 disk got corrupted and I guess that you can use HDD utility disc to fix it

80028F1A
PS2 Disc Error , invalbnnetcfg; network config error

80029C68
Corrupt data usually on external device

8002A10D
Unable to Add friend in XMB

8002A4A6
Cannot load game to play online

8002A515
Error Signing in

8002A548
Unable to remain logged in – either to game or server

8002A705
Unable to connect to server/host. Check router port configuration.

8002A71A
Possible NAT Error , Can log onto Game Server but can’t join game and can’t host game

8002AD23
Found to be related to a connection issue Check to make sure firewall is off to see if that helps. (possibly network/update error) .

8002AE21
Demo / File cannot be overwritten. Delete original file to install.

8002B241
DVI has no audio.

8002F147
Cannot update the firmware, Possible solutions, turn off proxys, try not using a firewall, and/or turn off UPnP support.

8002F994
To many people downloading the update just sit back until the morning around 5am – 11am and you should be able to get it.

8002F997
Trying to Update the Firmware, copying to a file and installing from a USB drive falied”.

8003051E
Game will not Save

8013013D
“A connection error has occurred” – May be to do with the SSID of the Router or signal strength if the conneciton drops Putting the PS3 into DMZ may help – otherwise check WPA key PS3 can’t handle WPA2 only WPA or none

8013013E
WEP Key error, change WEP key to all numbers (on router homepage) and try agian, or which to WPA.

8013030F
Check Router Page, SSID Broadcasting possibly off.

80410A0B
Internal PSP error, hardware fault. Send back to be replaced/fixed.

807101FF
An error occurred during communication with the server. This is a DNS error.

80710B23
PS3 Network is Down or PS3 Network is too busy to respond

80710D23
Turn the PS3 off for a bit (30 minutes give or take) with the power toggle (not standby mode)

8002A231 - Banned until appealed by Sony
Contact Sony and try to get them to appeal the ban.

8001050F - internal clock problem
Try again in 24 hours
see this thread for more information

80028C07 - problem with modem or router's wireless internet.
reset modem / router and if that does not work contact your ISP

8002A407
enter TCP Ports: 80, 443, 5223 and UDP Ports: 3478, 3479 into your router.

80022D68 - Sony does not have the trophy list on their servers yet.
Try synching again everyday until it syncs.

80023102 - unable to ad fund to wallet
delete and readd billing information.

80010038 - you have corrupted data on your system
If you're performing a Backup/Transfer and this error pops up, you have to delete a load of stuff from your hard drive then try again.
If it appears during a game install then try deleting everything to do with that game and try again else try another copy and if all else fails try the Recovery Menu.

80028E06
You can try using DNS1: 208.67.222.222 and DNS2 208.67.220.220 , which many gamers have confirmed to work.
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Last edited by morphingryno; 08-13-2011 at 07:01 PM.
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Old 12-04-2009, 03:37 AM   #3
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8002F14E - Error when installing a firmware update, that results in an endless loop of installing and failing. The failure is hardware related.

Quote:
May be a little late here for some people. But someone after me, could benefit from this information!
A corrupt NAND PS3 is not the same as a locked in update loop of your PS3. If you see colored dots or other artifacting of icons or Xrossbar, followed by freezing w/o a YLOD, it does mean your PS3 has overheated though. Proof will be when you attempt to go into Recovery Console and run an update or restore fails there as well. Most likely from from over heating or a failed, corrupt or disrupted update, etc. Re-applying heat sink compound could fix this before it does YLOD on you though!

Error 8002F14E Problems:
If you on the other hand, it's simply locked in an update loop, your PS3 can be saved. Sometimes w/ as little as checking all connections and cables or re-seating your hard drive.

Warning!!!
Whatever you do don't format the hard drive you used in the Update Flashing of your PS3 if it's looping. If you do, it could keep it from ever finishing that update. This is why Sony wants you to send in your hard drive with your PS3 for repairs. In case it's related to this update process. But the actual flashing of PS3's Nand doesn't complete until it reaches 100% and reboots, FYI.

What's happening is that the PS3 is running in Nand flash mode. The Nand (one adjacent to Super Companion/south bridge) has NOT been flashed until this phase is complete. Your PS3 is checking your entire system hardware for faults. If it finds one, then you'll get that 8002F14E code (or similar) and it won't complete until you fix the hardware problem it found. Depending on where in this process it stalls (in the loop % of completion), can indicate where the possible failure is.

Generally if it stalls in the 60-70 range, this indicates a problem with the BluRay (even a dirty lens or bad diode) player in some way. It can be the disc insertion sensor, the main ribbon cable or simply a loose connection. But until you fix it, it will continue to loop in update mode.

If it's in 40% range of completion, it can be anything from a bad or loose hdmi connection to fan malfunction, possibly the hard drive (try re-seating harddrive), Power supply (voltage variance or loose connections), WiFi board, USB connector problems, etc!
80028ED6
It occurs when the PS3 knows that there is an update for a re-booted game but it can't download it...

Solution: Re-boot your modem/router and access the game using the recently played section in the what's new option on your XMB.... hope this helps

2. DLNA (Media Server) errors

2104
enable UPnP settings.

0501
disable and reenable media servers on your pc

2006
set the ip address to a static ip address

2101
delete the media link helper plugin

2103
add your ps3 as a trusted device in the firewall settings

2113
use a diffent media streaming program

7531
disable and reenable media server on ps3

2114
convert file you are trying to play to a diffent file name

3. Other serious ps3 errors and solutions.

Yellow Light Of Death
yellow light of death video
if this happens to you
if theres a disc in it hold down the eject button until it comes out then go into the revovery menu to restore system before sending it in to sony
sorry you will lose the information on your HDD when you get this

Disc Read Error
if you get this the icon for the disc will not on the XMB
if this happens before sending in to sony do a full system backup, deactivate your psn account and restore the system

XMB not loading
if you get this when you turn on your PS3 it will not bring up the XMB when you turn it on
if this happens to you access the recovery menu and do option 2,3,4,5 until one of them works
if none of these work you will have to send it in to sony and you will lose everything saved on your HDD

Red Screen Of Death
if you get this when you turn on your PS3 instead XMB coming you will see a red screen that says "A serious error has occured contact technical for assistance"
before sending it in to sony access the recovery menu and restore the system
if you get this you will lose everything saved on your HDD

Smoke
if you see smoke coming out of your PS3 when you turn it on turn it off immediatly and unplug it next contact sony about sending it in
do not turn it on or attemp to access the recovery menu
you are going to lose everything saved on your HDD when you get this
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Last edited by morphingryno; 08-13-2011 at 07:02 PM.
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Old 12-04-2009, 10:26 AM   #4
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Old 12-06-2009, 07:08 AM   #5
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okay its completed now
please let me know if their is anything i missed
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Old 12-07-2009, 06:53 AM   #6
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God dangit, I got to pay Sony $150 to fix my 60gig PS3

My 60gig Ps3 couldn't read any discs, is there any other way to fix it? $150 is too much for me to pay.
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Old 12-07-2009, 11:22 PM   #7
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Quote:
Originally Posted by Itzjohnson View Post
God dangit, I got to pay Sony $150 to fix my 60gig PS3

My 60gig Ps3 couldn't read any discs, is there any other way to fix it? $150 is too much for me to pay.
not without opening it and installing a new laser lens which will void your warranty
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Old 12-10-2009, 12:01 AM   #8
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Quote:
Originally Posted by morphingryno View Post
not without opening it and installing a new laser lens which will void your warranty
Better than paying 150 dollars. How much is the laser lens?
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Old 12-10-2009, 12:11 AM   #9
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what is sony's call support number?
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Old 12-10-2009, 11:16 PM   #10
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Quote:
Originally Posted by Itzjohnson View Post
Better than paying 150 dollars. How much is the laser lens?
25 - 50 dollars
Quote:
Originally Posted by netguy503 View Post
what is sony's call support number?
1 800 345 7669
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