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Old 10-06-2010, 05:52 PM   #1
Majica8
 
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Default Help! PSN says my info is incorrect....

....but I know for a fact that it isn't.

I'm trying to log into my PSN account (both on my PS3 and online) but neither work with the username and password that I know are right.
Problem is when I go to "Forgot password" and put my e-mail and date of birth in, it also says that is incorrect.

Any idea why they aren't working and/or what I can do about it?

Edit: Should have checked my e-mail, got e-mails from PSN saying my password and username have been changed but I haven't done it myself. Have e-mailed Sony at the address they give. Any advice on what to do? I'm guessing I've had my account hacked somehow, are Sony usually good at sorting these things out?
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Last edited by Majica8; 10-06-2010 at 05:56 PM.
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Old 10-06-2010, 05:57 PM   #2
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Call 1800 456-SONY. They will be able to confirm that you're the true acct owner and help you out.
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Old 10-06-2010, 06:08 PM   #3
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Is there a UK equivalent of that number?
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Old 10-06-2010, 06:12 PM   #4
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try this mate 08447360595
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Old 10-06-2010, 06:47 PM   #5
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Pretty much the exact same thing happened to me a few weeks ago. The PSN was under maintenance so it couldn't access servers to check information. I wouldn't worry about it, I did and for no reason. Just try again every hour or so.
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Old 10-06-2010, 06:57 PM   #6
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But I bet you didn't get e-mails from PSN saying your e-mail and password had been changed?

This isn't just PSN maintenance.
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Old 10-06-2010, 07:01 PM   #7
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Oh sorry I didn't even notice that part of your post. I think I assumed it was part of your signature.

Yeah I had nothing like that. Have you ever given your details out to someone? For gamesharing or anything? I don't know what It might be.
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Old 10-06-2010, 07:01 PM   #8
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It sais you was last online 48 mins ago, was you? if not, then you've defo been hacked Xo
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Old 10-06-2010, 07:20 PM   #9
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Quote:
Originally Posted by Cookieflux View Post
Oh sorry I didn't even notice that part of your post. I think I assumed it was part of your signature.

Yeah I had nothing like that. Have you ever given your details out to someone? For gamesharing or anything? I don't know what It might be.
Nope, never. I'm VERY careful about stuff like that.
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Originally Posted by MadDragon1846 View Post
It sais you was last online 48 mins ago, was you? if not, then you've defo been hacked Xo
Nope, I've not been online in over 24 hours now I think.
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Old 10-06-2010, 07:21 PM   #10
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i had this happen to me when i the maintenance was happening and everybody says it was because of the maintenance and it won;t and i had to recover my account. give sony a ring 08702 422 299, but if they hacked you then they mostly likely changed all you information and might not be recovered.
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